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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Flavio Pineda

Flavio Pineda

June 15, 2026

5  out of  5
rating by Flavio Pineda
"Muy buena agencia de seguros,,, desde el inicio que los llame me atendieron de una manera muy especial,,, Clauida fue la encargada de atender mi solicitud para contratar mis seguros y desde el inicio fue muy profesional y muy clara en que era lo que me estaba ofreciendo y al final logró cumplir mis expectativas y logramos contratar las pólizas de mis carros con ella ,,,, la recomiendo se ve que es una persona muy profesional porque en todo momento estuvo al pendiente de mi solicitud,,,, gracias por toda su ayuda Claudia Dios la bendiga"
We responded:
"Thank you so much for the 5-stars, Flavio! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Tim Travis’s Team anytime."
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Rodrigo Hull

June 11, 2026

5  out of  5
rating by Rodrigo Hull
"I'm in the beginning steps of a claim, however, I walked into the office because I had questions about my policy and other inquiries, I spoke with Claudia and Claudia took the time to answer all of my questions, and give me realistic possibilities about what can happen during certain situations. She truly made me feel more confident that I'll be taken care of as a customer, i kept repeating myself and the questions I was asking, and not once did she seem bothered that I was asking the same questions. I walked out the office feeling more confident on next steps, thank you Claudia!"
We responded:
"Hi Rodrigo, thank you for taking the time to leave a review. Claims can be overwhelming at times, I'm so glad Claudia answered your questions and you're more confident in the process moving forward. Please call us back if you need anyting else."
Profile photo of Ada Delacruz

Ada Delacruz

June 11, 2026

5  out of  5
rating by Ada Delacruz
"Must say I had Luis Reyes ,help me with home insurance ,never felt pressured and he was very personable ,made me feel very relaxed finding whats best for me and home ,i highly recommend that you work with him you won't regret it"
We responded:
"Hi Ada, thanks for sharing, Luis always takes a relaxed but thorough approach to helping customers. I'm glad you had nice experience with him. "
Profile photo of Avigail Bailon

Avigail Bailon

June 11, 2026

5  out of  5
rating by Avigail Bailon
"Thank you to Luis for being incredible helpful and patient in explaining life insurance policy! He also helped with options for bundling! Go to Luis!"
We responded:
"Hello Avigail. thanks for sharing your thoughts with us. Bundling is a great way to maximize your savings on insurance. "
Profile photo of Rosalva Bailon

Rosalva Bailon

June 11, 2026

5  out of  5
rating by Rosalva Bailon
"Luis was very patience and knowledge in his products went above and beyond quoting our autos, home, and life for our family."
We responded:
"Hi Rosalva, Luis is wonderful resource for questions about insurance needs. Thank you for sharing your experience with us."
Profile photo of Itzel Hurtado

Itzel Hurtado

June 11, 2026

5  out of  5
rating by Itzel Hurtado
"Thank you Luis for educating and quoting me on life insurance policies!"
We responded:
"Hello Itzel, Life Insurance is wonderful way to help protect your family's financial future. If we can help with anything else, please let us know."
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Richard Linares

June 11, 2026

5  out of  5
rating by Richard Linares
"Fue muy amable y agradable"
We responded:
"Hi Richard, thank you for the review. We appreciate your business and if we can ever help, please let us know. "
Profile photo of Ximena Garcia

Ximena Garcia

June 5, 2026

5  out of  5
rating by Ximena Garcia
"Claudia is very helpful and explained policy’s to me very thoroughly. Everyone was very friendly and helpful when I walked in!"
We responded:
"Greetings Ximena, Thanks for the great review! It is truly touching to know you think so highly of us! We'll be sure to share your experience with the rest of our team members as inspiration! We look forward to seeing you again soon."
Profile photo of James Cunningham

James Cunningham

June 4, 2026

5  out of  5
rating by James Cunningham
"Very Good Service"
We responded:
"Thank you so much for the 5-star rating, James! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Profile photo of raja ghaus

raja ghaus

June 3, 2026

5  out of  5
rating by raja ghaus
"Excellent customer service and very helpful. Everything was explained so clearly.Mr.Luis Reyes is very knowledgeable and professional Agent. He addressed all my concerns in a very professional manner. I would love to stay with State Farm."
We responded:
"Thank you for the fantastic review, Raja! We are always here to help with your insurance needs here in Chicago. "
Profile photo of Claudia Hernandez

Claudia Hernandez

May 29, 2026

5  out of  5
rating by Claudia Hernandez
"Great service! I was able to bundle and save! They were able to offer my family Life insurance policies according to our individual needs."
We responded:
"Thanks for sharing, Claudia."
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Veronica Villarreal

May 18, 2026

4  out of  5
rating by Veronica Villarreal
"I have had a good experience so far since I have been a customer at State Farm no complaints."
We responded:
"Thanks Veronica, we appreciate your business."
Profile photo of German Ortega

German Ortega

May 14, 2026

5  out of  5
rating by German Ortega
"Luis es lo mejor!!!!gracias"
We responded:
"Thank you for sharing your experience with Luis, we greatly appreciate your business. "
Profile photo of Anaid Pedroza

Anaid Pedroza

April 6, 2026

5  out of  5
rating by Anaid Pedroza
"Today I received a quote from Luis R. And he was very professional and patient with me. He answered all my questions to the best of his knowledge and made me feel comfortable in making my next decision for insurance. Ask for Luis when it comes to all your insurance needs!"
We responded:
"Hi Anaid, thank you for sharing your experience working with Luis. Our goal is to always make sure every question is answered before making a decision. We pride ourselves on being thorough and clear with our policies. Tim Travis "
Profile photo of Nicholl Thomas

Nicholl Thomas

October 22, 2025

5  out of  5
rating by Nicholl Thomas
"My experience with Tim Travis and his team has been exceptional since day one. The service level and communication are top notch and I’m so happy I have found them for my home renters insurance needs. If you are looking for insurance services you will be in excellent hands with Tim Travis at State Farm. Sincerely, Nicholl Thomas"
We responded:
"Hi Nicholl, Thank you for taking the time to share your experience working with our office. We greatly appreciate your business and love helping people with their insurance needs. Tim"
Profile photo of Chris N (InfinitySpiral)

Chris N (InfinitySpiral)

October 16, 2025

1  out of  5
rating by Chris N (InfinitySpiral)
"Rates were raised $300+/yr after asking to have rental insurance removed from the auto+rental policy. No warning to raised rate was given. Obviously I would have just kept the bundled service if I had known auto alone would be gouged but again no warning was given."
We responded:
"Hi Chris, I am sorry to hear about the frustration on the rate changes. If you would like to review this again, please give me a call. "
Profile photo of Roger Remillard

Roger Remillard

August 20, 2025

5  out of  5
rating by Roger Remillard
"I've been insured with State Farm with Tim's office for years. He has always been great to work with and I'd recommend Tim and his State Farm office to anyone who is looking for great insurance coverage and an agent who is friendly and answers when you call."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of KAREN KEANE

KAREN KEANE

July 31, 2025

5  out of  5
rating by KAREN KEANE
"I just have to say that the customer service that I was given by Tim Travis was great. I have been dealing with Tim since 2021 and the service has been exceptional. He was personable and knowledgeable. Thank you, Tim. Looking foward to talking to you again."
We responded:
"Hi Karen, thank you for kind words. We love working with customers to solve problems, save money and provide a great experience."
Profile photo of Val M

Val M

June 2, 2025

5  out of  5
rating by Val M
"Thanks Tim and Louis, this was my first time with renters insurance and they really help me !"
We responded:
"Thank you, Val. We do our absolute best to help our customers with any insurance questions or new policies,"
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Mahir Maali

May 28, 2025

1  out of  5
rating by Mahir Maali
"These people must be terrible at what they do and very desperate for business. I've never inquired for a quote. Yet, they keep harassing me for business. I've called back multiple times and said to lose my number. Yet, they still keep calling! I have them blocked on my phone, but voicemails still come through. These people have left me like 20 voice messages!"
We responded:
"Hi Mahir, you will no longer receive calls, and we will certainly close out your account. Thank you. Tim Travis"
Profile photo of Shannon Craig

Shannon Craig

May 2, 2025

5  out of  5
rating by Shannon Craig
"Tim is very attentive and responds quickly to all my questions and needs. He is personable, professional, and knowledgeable. I have total confidence I have the best agent!"
We responded:
"Thank you, Shannon, I look forward to our continued relationship. "
Profile photo of Richie D

Richie D

November 9, 2024

5  out of  5
rating by Richie D
"My wife and I have consistently had positive experiences working with Jeff. Whether we needed to pay a bill or request insurance information for a new vehicle, Jeff has always been professional and exceptionally helpful."
We responded:
"Thanks Richie, I appreciate you taking the time share your positive expertise with our office. Jeff is incredibly knowledgeable and great to work with."
Profile photo of Casey Stanaszek

Casey Stanaszek

November 17, 2023

5  out of  5
rating by Casey Stanaszek
"Worked with Dan over the phone it was my first time getting my own insurance and he made the process easy and understandable! Highly recommended."
Profile photo of Argelia Torres

Argelia Torres

April 21, 2023

5  out of  5
rating by Argelia Torres
"If you are thinking of switching to State Farm, I definitely recommend calling this office. They will provide you discounts that you qualify for and explain in details."
We responded:
"Thanks Argelia, we appreciate it."
Profile photo of Eduardo Dueñas

Eduardo Dueñas

April 20, 2023

5  out of  5
rating by Eduardo Dueñas
"Claudia was very helpful and clarified any doubts I had about my coverages"
We responded:
"Claudia is very helpful and detailed about coverages. "