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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Geo Cervantes

September 1, 2026

5  out of  5
rating by Geo Cervantes
"Excellent service, after shopping around for home and auto no one was able to help and create a policy that fits my needs but this place was. Claudia was very helpful and knowledgeable and was able to help. Thanks."
We responded:
"Geo, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, we are happy to help. "
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Jorge Mendiola

August 26, 2026

5  out of  5
rating by Jorge Mendiola
"Claudia was amazing in getting me a great deal in my auto insurance and life insurance. Made everything quick and simple. She also has amazing personality when it comes to customer service and normal conversation. Overall great experience with her. Thanks for all your help"
We responded:
"Jorge, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here. If you need anything at all, please let us know."
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Ralph Wilson

August 20, 2026

5  out of  5
rating by Ralph Wilson
"I had a great experience with Tim Travis and Luis Reyes at State Farm. They were able to get me such a great price on my renters and auto insurance that I could actually afford to add life insurance as well, while still keeping my overall insurance costs very reasonable.

The process was easy, everything was clearly explained, and I never felt pressured to add coverage I didn’t need. I’m very happy with the value and service I received and would definitely recommend Tim Travis and his team to anyone looking to review their insurance options."
We responded:
"Ralph, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Tim Travis"
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Karla Tapia

August 7, 2026

5  out of  5
rating by Karla Tapia
"Great service with Luis Reyes. Very helpful and informative. I feel great walking out with insurance."
We responded:
"Hi Karla, thank you so much for your kind review! We really appreciate you taking the time to share your experience with Luis. Please reach out to us if any questions come up!  - Tim Travis’s Insurance Team "
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Chris Monreal

August 5, 2026

5  out of  5
rating by Chris Monreal
"Earlier today I came in to follow up on a quote i got for my auto insurance. Luis Reyes helped me by easily walking me through the process. He was conscious about what I was looking for while making it as affordable as possible. I walked out happy with my new policy. Overall a quick and easy experience 👍"
We responded:
"Thank you so much for your kind review, Chris!  If you need insurance assistance, we are just an email or call away! - Tim Travis, your State Farm Agent.   "
Profile photo of Flavio Pineda

Flavio Pineda

June 15, 2026

5  out of  5
rating by Flavio Pineda
"Muy buena agencia de seguros,,, desde el inicio que los llame me atendieron de una manera muy especial,,, Clauida fue la encargada de atender mi solicitud para contratar mis seguros y desde el inicio fue muy profesional y muy clara en que era lo que me estaba ofreciendo y al final logró cumplir mis expectativas y logramos contratar las pólizas de mis carros con ella ,,,, la recomiendo se ve que es una persona muy profesional porque en todo momento estuvo al pendiente de mi solicitud,,,, gracias por toda su ayuda Claudia Dios la bendiga"
We responded:
"Thank you so much for the 5-stars, Flavio! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Tim Travis’s Team anytime."
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Rodrigo Hull

June 11, 2026

5  out of  5
rating by Rodrigo Hull
"I'm in the beginning steps of a claim, however, I walked into the office because I had questions about my policy and other inquiries, I spoke with Claudia and Claudia took the time to answer all of my questions, and give me realistic possibilities about what can happen during certain situations. She truly made me feel more confident that I'll be taken care of as a customer, i kept repeating myself and the questions I was asking, and not once did she seem bothered that I was asking the same questions. I walked out the office feeling more confident on next steps, thank you Claudia!"
We responded:
"Hi Rodrigo, thank you for taking the time to leave a review. Claims can be overwhelming at times, I'm so glad Claudia answered your questions and you're more confident in the process moving forward. Please call us back if you need anyting else."
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Ada Delacruz

June 11, 2026

5  out of  5
rating by Ada Delacruz
"Must say I had Luis Reyes ,help me with home insurance ,never felt pressured and he was very personable ,made me feel very relaxed finding whats best for me and home ,i highly recommend that you work with him you won't regret it"
We responded:
"Hi Ada, thanks for sharing, Luis always takes a relaxed but thorough approach to helping customers. I'm glad you had nice experience with him. "
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Avigail Bailon

June 11, 2026

5  out of  5
rating by Avigail Bailon
"Thank you to Luis for being incredible helpful and patient in explaining life insurance policy! He also helped with options for bundling! Go to Luis!"
We responded:
"Hello Avigail. thanks for sharing your thoughts with us. Bundling is a great way to maximize your savings on insurance. "
Profile photo of Rosalva Bailon

Rosalva Bailon

June 11, 2026

5  out of  5
rating by Rosalva Bailon
"Luis was very patience and knowledge in his products went above and beyond quoting our autos, home, and life for our family."
We responded:
"Hi Rosalva, Luis is wonderful resource for questions about insurance needs. Thank you for sharing your experience with us."
Profile photo of Itzel Hurtado

Itzel Hurtado

June 11, 2026

5  out of  5
rating by Itzel Hurtado
"Thank you Luis for educating and quoting me on life insurance policies!"
We responded:
"Hello Itzel, Life Insurance is wonderful way to help protect your family's financial future. If we can help with anything else, please let us know."
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Richard Linares

June 11, 2026

5  out of  5
rating by Richard Linares
"Fue muy amable y agradable"
We responded:
"Hi Richard, thank you for the review. We appreciate your business and if we can ever help, please let us know. "
Profile photo of Ximena Garcia

Ximena Garcia

June 5, 2026

5  out of  5
rating by Ximena Garcia
"Claudia is very helpful and explained policy’s to me very thoroughly. Everyone was very friendly and helpful when I walked in!"
We responded:
"Greetings Ximena, Thanks for the great review! It is truly touching to know you think so highly of us! We'll be sure to share your experience with the rest of our team members as inspiration! We look forward to seeing you again soon."
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James Cunningham

June 4, 2026

5  out of  5
rating by James Cunningham
"Very Good Service"
We responded:
"Thank you so much for the 5-star rating, James! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Profile photo of raja ghaus

raja ghaus

June 3, 2026

5  out of  5
rating by raja ghaus
"Excellent customer service and very helpful. Everything was explained so clearly.Mr.Luis Reyes is very knowledgeable and professional Agent. He addressed all my concerns in a very professional manner. I would love to stay with State Farm."
We responded:
"Thank you for the fantastic review, Raja! We are always here to help with your insurance needs here in Chicago. "
Profile photo of Claudia Hernandez

Claudia Hernandez

May 29, 2026

5  out of  5
rating by Claudia Hernandez
"Great service! I was able to bundle and save! They were able to offer my family Life insurance policies according to our individual needs."
We responded:
"Thanks for sharing, Claudia."
Profile photo of Veronica Villarreal

Veronica Villarreal

May 18, 2026

4  out of  5
rating by Veronica Villarreal
"I have had a good experience so far since I have been a customer at State Farm no complaints."
We responded:
"Thanks Veronica, we appreciate your business."
Profile photo of German Ortega

German Ortega

May 14, 2026

5  out of  5
rating by German Ortega
"Luis es lo mejor!!!!gracias"
We responded:
"Thank you for sharing your experience with Luis, we greatly appreciate your business. "
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Anaid Pedroza

April 6, 2026

5  out of  5
rating by Anaid Pedroza
"Today I received a quote from Luis R. And he was very professional and patient with me. He answered all my questions to the best of his knowledge and made me feel comfortable in making my next decision for insurance. Ask for Luis when it comes to all your insurance needs!"
We responded:
"Hi Anaid, thank you for sharing your experience working with Luis. Our goal is to always make sure every question is answered before making a decision. We pride ourselves on being thorough and clear with our policies.

Tim Travis "
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Nicholl Thomas

October 22, 2025

5  out of  5
rating by Nicholl Thomas
"My experience with Tim Travis and his team has been exceptional since day one.
The service level and communication are top notch and I’m so happy I have found them for my home renters insurance needs.
If you are looking for insurance services you will be in excellent hands with Tim Travis at State Farm.
Sincerely,
Nicholl Thomas"
We responded:
"Hi Nicholl,
Thank you for taking the time to share your experience working with our office. We greatly appreciate your business and love helping people with their insurance needs.

Tim"
Profile photo of Chris N (InfinitySpiral)

Chris N (InfinitySpiral)

October 16, 2025

1  out of  5
rating by Chris N (InfinitySpiral)
"Rates were raised $300+/yr after asking to have rental insurance removed from the auto+rental policy. No warning to raised rate was given. Obviously I would have just kept the bundled service if I had known auto alone would be gouged but again no warning was given."
We responded:
"Hi Chris, I am sorry to hear about the frustration on the rate changes. If you would like to review this again, please give me a call. "
Profile photo of Roger Remillard

Roger Remillard

August 20, 2025

5  out of  5
rating by Roger Remillard
"I've been insured with State Farm with Tim's office for years. He has always been great to work with and I'd recommend Tim and his State Farm office to anyone who is looking for great insurance coverage and an agent who is friendly and answers when you call."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of KAREN KEANE

KAREN KEANE

July 31, 2025

5  out of  5
rating by KAREN KEANE
"I just have to say that the customer service that I was given by Tim Travis was great. I have been dealing with Tim since 2021 and the service has been exceptional. He was personable and knowledgeable. Thank you, Tim. Looking foward to talking to you again."
We responded:
"Hi Karen, thank you for kind words. We love working with customers to solve problems, save money and provide a great experience."
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Val M

June 2, 2025

5  out of  5
rating by Val M
"Thanks Tim and Louis, this was my first time with renters insurance and they really help me !"
We responded:
"Thank you, Val. We do our absolute best to help our customers with any insurance questions or new policies,"
Profile photo of Mahir Maali

Mahir Maali

May 28, 2025

1  out of  5
rating by Mahir Maali
"These people must be terrible at what they do and very desperate for business. I've never inquired for a quote. Yet, they keep harassing me for business. I've called back multiple times and said to lose my number. Yet, they still keep calling! I have them blocked on my phone, but voicemails still come through. These people have left me like 20 voice messages!"
We responded:
"Hi Mahir, you will no longer receive calls, and we will certainly close out your account. Thank you.

Tim Travis"